November 26, 2025 Update:

The Dracut Police and Fire Department have contacted OnSolve CodeRED regarding questions about updating passwords.

• Residents who previously created a managed account will be able to update their devices and reset their password using the “Forgot Password” option on the new platform with the username they had utilized previously.
• Residents who did not have a managed account now have what we consider a non-managed profile. These residents will not be able to make updates themselves, so your team would be responsible for updating their contact devices and data as needed. They also have the option to register a new managed account by visiting your Account Portal.

FULL ARTICLE:

DRACUT — The Dracut Police and Fire Departments are notifying the community of a nationwide cyberattack against the OnSolve CodeRED emergency notifications' system, and encouraging users of the system to immediately change their passwords.

Per the vendor: Community members and residents who are signed up for CodeRED notifications are highly encouraged to change/update their passwords for other personal or business accounts if the same password has been used to make the emergency notification system account. 

The CodeRED emergency notification system is a voluntary program where residents can sign up to receive notifications and alerts regarding emergencies, ongoing projects, and more. A data breach experienced by the OnSolve CodeRed system has exposed user data, including phone numbers, email addresses, and passwords. 

The vendor, OnSolve, is investigating this attack and is actively looking at alternative options for users. While data stolen in the attack has not yet been leaked, it could be leaked at any time. 

CodeRED is NOT related to the Emergency Alert System, which is the federal government-managed emergency notification system, which is recognizable by the telltale alert tone that residents may hear on TV, radio or via their cellphones. This service, which the Commonwealth of Massachusetts may deploy during a serious emergency, is not affected by the CodeRED outage and does not require anyone to sign up. 

The Dracut Police and Fire Departments will provide updates to residents once they become available from OnSolve CodeRED systems.